Episode 161 — Troubleshooting Load Balancer Behavior — Protocols, Headers, Front/Back Ends

In cloud networks, routing and network address translation together define how packets travel between services, subnets, and external systems. Routing tables determine where packets go, while NAT modifies packet headers to allow communication between address spaces. When either component is misconfigured, the result can be service interruptions, asymmetric traffic, or complete failure to communicate. These problems often emerge without warning. A connection may succeed one moment and silently fail the next, or traffic may flow in only one direction. Diagnosing these issues requires careful tracing of how traffic moves through the environment, across subnets, between networks, and through translation points. In this episode, we will examine common symptoms, investigative techniques, and correction strategies for routing and NAT failures in cloud environments.
The Cloud Plus exam expects candidates to understand the relationship between routing logic and NAT behavior. Exam scenarios may involve broken tunnels, missing return paths, or incorrectly translated addresses. Some may test your knowledge of dynamic route propagation, while others require evaluating packet behavior in environments using static routing, VPN endpoints, or NAT gateways. Success depends on the ability to reason through the entire path from the packet’s source to its destination and back. This requires understanding not only the routing tables and NAT rules themselves, but also how they interact with other components such as security policies, subnets, and firewalls.
Routing failures are often subtle but destructive. One of the most common symptoms is one-way communication, where one system sends packets successfully, but responses never arrive. This typically indicates that a route is missing on the return path. Other symptoms include applications that timeout while waiting for replies or services that are unreachable despite appearing online. The solution begins with examining the routing tables associated with both source and destination, checking that each has a path to the other. Tools like traceroute or its cloud-native equivalents help by showing the last system that responded before the packet was lost.
Static routing is one of the simplest and most common methods used to define how traffic flows between subnets and external gateways. In cloud environments, static routes must be manually defined for every non-local destination, including internet-bound traffic, VPN gateways, and peered networks. Problems arise when a route points to the wrong target, contains a typo in the CIDR block, or lacks an associated route table entry. These issues result in dropped traffic and unreachable services. Candidates must understand how to validate static routes using both documentation and live inspection tools and confirm that every non-local subnet has an appropriate and correctly configured route in place.
Dynamic routing adds complexity and flexibility by allowing cloud systems and connected networks to exchange route information automatically. Protocols like BGP are used to advertise which networks are reachable through specific gateways or VPN tunnels. Failures occur when advertised routes are withdrawn, when neighbors go offline, or when route policies override necessary paths. Diagnosing these problems requires visibility into the route exchange process, including neighbor relationships, policy filters, and live routing tables. Candidates must know how to detect missing route updates and how to compare expected path advertisements to what is currently active in the environment.
In more advanced scenarios, routing decisions may be influenced by both source and destination addresses. This occurs in multi-path environments or in systems that use policy-based routing to direct traffic according to its origin. If return traffic does not follow the same path, it may bypass NAT rules or stateful firewalls, causing sessions to break. To troubleshoot this, packet tracing tools and flow logs should be used to confirm bidirectional traffic and identify mismatches between outbound and inbound paths. Recognizing asymmetric routing is essential when investigating traffic that disappears after reaching its destination.
Network address translation, or NAT, is used in cloud environments to allow private IP spaces to communicate with external systems. NAT gateways translate the internal address into a publicly routable address for outbound traffic. If NAT is missing or misconfigured, services in private subnets cannot reach the internet. Symptoms include software update failures, broken API calls, and outbound connections that never complete. Diagnosing NAT issues involves confirming the presence of a NAT gateway, verifying that it is correctly associated with the subnet, and reviewing the routing table to ensure traffic is being directed through it.
There are two main types of NAT behavior to understand: source NAT and destination NAT. Source NAT modifies the source address of outbound traffic, typically to allow communication from private networks to external systems. Destination NAT modifies the destination address of incoming traffic, often to redirect it to an internal system. Misapplied NAT rules can cause problems with session state, firewall tracking, and DNS resolution. For example, if a destination address is not translated correctly, the request may fail entirely. Understanding when each type of translation is used and ensuring clear documentation of NAT rules is essential for maintaining traffic flow consistency.
Virtual private networks use encryption to connect cloud environments to on-premises or third-party networks. While VPN tunnels may appear active, they can silently fail to route traffic if routing tables are incomplete or if encryption domain mismatches occur. This leads to situations where the tunnel is up but no data passes through. The fix involves checking both sides of the tunnel for advertised subnets, verifying that route injection is functioning, and confirming that the encryption domains match the actual address ranges in use. Candidates must know how to access tunnel logs and interpret traffic statistics to confirm whether data is flowing as expected.
Peered networks and VPN-connected environments must use unique IP address ranges. If overlapping CIDR blocks exist between environments, cloud routing logic will not know which path to use, resulting in dropped traffic or failed connections. This is especially critical during mergers, hybrid expansions, or cross-region peering. Identifying and resolving IP overlap requires careful planning of subnet allocations and the use of network segmentation strategies to prevent future conflicts. Planning ahead ensures that hybrid connectivity can scale without introducing routing ambiguity.
Tools like traceroute and flow logs provide visibility into where packets go and what happens to them along the way. Traceroute allows administrators to see each network hop a packet traverses before reaching its destination. If a packet disappears after a certain hop, that indicates the point of failure. Flow logs provide even more detailed information, showing whether packets were allowed or denied by firewalls, what route they took, and whether NAT was applied. These tools should be used together to confirm both the intended routing path and actual behavior observed during real traffic flow.
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Transit gateways are commonly used to centralize routing across multiple VPCs or attached network segments in a cloud architecture. These gateways simplify many aspects of network design but introduce one important requirement: route propagation must be explicitly configured. If route propagation is disabled or incorrect, certain destinations may not be visible to attached VPCs, resulting in silent black holes where traffic is dropped without error. Troubleshooting involves verifying which route domains are in use, confirming attachment relationships, and ensuring that propagation settings are enabled for each connected environment. Without these controls in place, transit gateways fail to provide the central routing function they are intended to deliver.
A VPN tunnel may appear to be working when it is not. Even if the tunnel status shows active, traffic may still not flow between sites due to routing mismatches. This is often caused by improper subnet advertisements, such as missing or incorrectly configured route injection from one or both endpoints. Other factors include mismatched encryption domains, overlapping address ranges, or blocked protocols. Cloud administrators must verify that each endpoint is advertising and accepting the correct set of subnets, and that these align with the actual address usage on both sides. Reviewing tunnel logs, packet counters, and encryption status reports helps confirm whether the VPN is functioning properly beyond simple handshake validation.
NAT gateways are a common bottleneck when handling a high volume of outbound traffic. Each gateway has throughput limits and connection limits, including constraints on the number of ephemeral ports used for address translation. If a NAT gateway becomes saturated, new connections may fail or experience long delays. Idle sessions may consume available resources, preventing new traffic from being translated. Administrators must monitor NAT metrics such as connection count, port usage, and dropped translation attempts. If saturation is detected, options include adding more NAT gateways, distributing traffic, or configuring connection reuse strategies to reduce overhead.
Routing depends on return path symmetry. That means the route used to reach a destination must be mirrored for the return trip. If return traffic follows a different path, stateful inspection may block it, or NAT rules may not apply properly. Load balancers, firewalls, or routing policies can all introduce asymmetry. This problem is especially common in environments that span multiple regions, data centers, or route domains. Flow logs and traceroute tools help confirm the direction of both request and response traffic. Correcting these issues involves aligning all routing tables to ensure bidirectional traffic follows expected paths.
Every subnet in a virtual network is associated with a specific route table. If a subnet is linked to the wrong route table, it may not have access to the necessary destinations. This causes resources within that subnet to lose connectivity, even if the broader network is configured correctly. Verifying route table association per subnet is a basic but often overlooked step. Candidates must confirm that each subnet has routes to the services it must access, including gateways, other subnets, and external networks. Aligning subnet roles with route configurations ensures that traffic flows properly without manual intervention for every route.
Some routing environments use health checks to determine route validity. When a service becomes unavailable, health checks should automatically withdraw the route, causing traffic to reroute elsewhere. However, if health checks are misconfigured, traffic may continue to flow to a failed service. This leads to application-level failures that persist until the route is manually removed. Administrators must ensure that route health checks target real endpoints, use valid protocols, and provide appropriate thresholds. Periodic testing of these endpoints is necessary to confirm that health-based routing behaves as expected during outages or disruptions.
In large-scale cloud networks, multi-tenant environments require routing to be isolated. This ensures that one tenant’s resources are not visible to another. Routing policies may use tags, scopes, or route domains to control which subnets or VPCs can share route information. If isolation is broken, services from one tenant may become visible to another, creating compliance and security risks. Candidates must review route policy definitions, confirm that tagging is used consistently, and ensure that scope settings enforce appropriate boundaries between environments. Route isolation is fundamental in cloud-native shared services architecture.
Cloud administrators must implement logging and alerting for any changes that affect routing or NAT behavior. Route table updates, VPN tunnel transitions, and NAT remappings should all generate logs. These logs provide valuable context during troubleshooting and serve as a reference when validating system behavior. In critical environments, alerts should trigger when a route to a production system is removed, when a NAT gateway reaches capacity, or when a VPN tunnel status changes. Monitoring route-related events supports proactive troubleshooting and helps maintain service continuity under dynamic conditions.
Effective routing and NAT troubleshooting depends on understanding both configuration and behavior. This includes reviewing every hop from source to destination and back, verifying NAT transformations, and ensuring routing symmetry. Candidates must reason through complex cloud paths that may span static tables, dynamic advertisements, VPN tunnels, and NAT gateways. The Cloud Plus certification expects more than theoretical knowledge. It requires hands-on familiarity with tracing tools, logging systems, and configuration logic that supports multi-directional cloud traffic. Clear diagrams, tested baselines, and validation routines are key to maintaining reliable connectivity across all cloud segments.

Episode 161 — Troubleshooting Load Balancer Behavior — Protocols, Headers, Front/Back Ends
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